Francisco Venegas Cuello

Drove a 28% increase in customer attention levels without additional investment by implementing a Power BI platform integrated with Genesys Cloud/Engage for call centers.

Improved Net Promoter Score (NPS) from 40% to 50% for advised clients over two years by designing strategic dashboards and reports that reduced response times and facilitated executive decision-making.

Led multidisciplinary teams to generate over $10,000 in sales by developing tailored BI solutions and fostering client relationships.

Managed and negotiated with external English-speaking vendors to establish strategic alliances, enhancing service capabilities and market reach.

Reduced table grape rejection rates by 5% for international clients in the Philippines and Indonesia, directly contributing to increased sales and client satisfaction.

Developed comprehensive databases for in-depth analysis of fruit markets across Chile and Asia, providing critical insights for strategic business decisions.

Modernized quality control spreadsheets and information delivery systems, significantly enhancing data analysis and readability for improved operational efficiency.

Spearheaded digital marketing strategies and corporate website development, establishing a strong online presence and improving client engagement for the startup venture.