About
Highly analytical Business Intelligence and Data Analyst with 3+ years of experience transforming complex data into strategic insights for retail, agribusiness, and consulting sectors. Proven expertise in BI platform implementation (Power BI, SQL Server) and optimizing key metrics, including a 28% increase in attention levels and a 5% reduction in product rejection. Adept at leading multidisciplinary teams and managing technical consulting projects to drive significant business outcomes.
Work
Concón, Valparaíso, Chile
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Summary
Leads BI platform implementation and strategic reporting for call centers, driving data-driven decisions and enhancing client solutions.
Highlights
Drove a 28% increase in customer attention levels without additional investment by implementing a Power BI platform integrated with Genesys Cloud/Engage for call centers.
Improved Net Promoter Score (NPS) from 40% to 50% for advised clients over two years by designing strategic dashboards and reports that reduced response times and facilitated executive decision-making.
Led multidisciplinary teams to generate over $10,000 in sales by developing tailored BI solutions and fostering client relationships.
Managed and negotiated with external English-speaking vendors to establish strategic alliances, enhancing service capabilities and market reach.
N/A, N/A, Chile
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Summary
Founded and led an agronomy service, driving data analysis for fruit markets and optimizing quality control for international clients.
Highlights
Reduced table grape rejection rates by 5% for international clients in the Philippines and Indonesia, directly contributing to increased sales and client satisfaction.
Developed comprehensive databases for in-depth analysis of fruit markets across Chile and Asia, providing critical insights for strategic business decisions.
Modernized quality control spreadsheets and information delivery systems, significantly enhancing data analysis and readability for improved operational efficiency.
Spearheaded digital marketing strategies and corporate website development, establishing a strong online presence and improving client engagement for the startup venture.
Languages
Spanish
English
Portuguese
Skills
Business Intelligence
Power BI, SQL Server, SSRS, Redshift, Genesys Cloud, Genesys Engage, Dashboard Development, Interactive Dashboards, Reporting.
Data Analysis
Data Cleaning, Data Reporting, Market Analysis, Database Development.
Project Management
Platform Implementation, Process Optimization, Technical Consulting, Multidisciplinary Team Leadership.
Marketing Digital
Digital Marketing Strategy, Web Development, Customer Loyalty Strategies.
Tools
Excel.